Vaccines required for Boarding: Bordetella (Kennel cough) 1 yr, CIV (Canine Influenza), Distemper (DHPP), Rabies, A negative fecal within the last year, and Flea and Tick Prevention. We also recommend Heartworm protection year-round.

Unfortunately we will not be able accept dogs that can’t be handled by our staff. We will be using leashes to take them outside for bathroom breaks. If we can’t handle your dog we will not able to care for them properly.

A deposit of $50 is required for all reservations. Deposits are due 14 days prior to drop off for ALL reservations NO exceptions.

We require a 7-day notice when canceling your reservation during peak/holiday times and 72-hour notice during non-peak times in order to have paid deposits left as a credit on your account. Late cancellations will result in your deposit being forfeited.

Please bring your pet’s food that they usually get fed at home in pre-portioned baggies or reusable containers. If you are bringing wet food please do not mix with dry before arrival. We will do that at each feeding. We require their usual food because switching your dog’s food while staying at the resort may cause stomach upset and/or diarrhea. Due to health concerns, we will not be accepting raw diets.

All staff will be trained to give oral and topical medications. Upon arrival, the medication(s) will be put into a pillbox to eliminate the confusion of when the pills should be given.

When you arrive a staff member will check over your dogs for any signs of fleas. If any are found we will be administering medication at the owner’s expense. Please have your dog leashed upon arrival. You may bring small personal item(s) from home but please refrain from bringing any sentimental and expensive items since they may get destroyed. We are not responsible for any lost or damaged items.

As most of you know The Valley Pet Resort and Spa will be in the same building as PawSteps Veterinary Center so if something were to arise the vet is steps away! We will be asking you a couple of questions when you arrive on what you would like to do if such an emergency would arise that they need to be seen by the veterinarian.

Our daycare rush hour is between 7:00 am – 9:00 am. To be sure that our lodging guests are checked in properly and get the best possible service we start the check-ins at 9:00 am. Check-in between 7:00am & 9:00am is available for an extra $10.00 M-F.
Check In Hours:
Monday to Friday = 7:00am-12:00pm and 2:00pm-6:00pm
Saturday = 8:00am-10:00am and 4:00pm-6:00pm
Sunday = 8:00am-10:00am and 4:00pm-6:00pm

The Valley uses the same charging system as hotels. With check out time always being by 12PM NOON. If your pet stays later than our 12 noon check out time, you will be charged another daily rate. 

Example:
If you drop off your pet on Saturday at 8:00 am and pick him up on Sunday at 11:00 am, it is considered 1 day.
If you drop off your pet on Saturday at 5:00 pm and pick him up on Sunday at 3:00 pm, it is considered 2 days.

Check out Times:
Monday to Friday = 7:00am-12:00pm and 2:00pm-6:00pm

Saturday = 8:00am-10:00am and 4:00pm-6:00pm

Sunday = 8:00am-10:00am and 4:00pm-6:00pm

While we are open 365 days a year to take care of your pets, we do have some special lobby holiday hours.

New Years Day = Closed

Easter Sunday  = Closed

Memorial Day = Closed

July 4th = Closed

Labor Day = Closed

Thanksgiving Day = Closed

Black Friday= 10am-12pm 

Christmas Eve = AM Hours Open, PM Hours Closed 

Christmas Day = Closed

New Years Eve =  AM Hours Open, PM Hours Closed